Guest Access Turned Off; KNOWN ISSUE with Content Disappearing

Guest Access Turned Off; KNOWN ISSUE with Content Disappearing

by Jennifer Spohrer -
Number of replies: 0

Guest Access Off

  • We have turned off guest access to spring 2023 Academic courses now that registration has ended.
  • Moodle gets its enrollment information from Bionic: 
    • If you have lost access to a Moodle course but are listed as enrolled in the Bionic roster for that course, please contact the Help Desk (; 610-526-7440; visit Canaday 1st floor) with the course number and section number (if applicable) so that we can troubleshoot.
    • If you are ALSO missing from the Bionic course roster, however, please contact the Registrar's Office (; 610-526-5142; visit Guild).
  • Instructors can always enroll students as Auditors in a Moodle course so that they can continue to submit coursework while registration issues are resolved. (Auditors have exactly the same Moodle permissions as Registered students.)
  • Instructors can also reenable guest access for a Moodle course if they want people who have not enrolled to be able to view course materials. 

Known Issue with Content Disappearing

Instructors who use the Collapsible topics course format may notice that sections have disappeared from the student view of that course and/or "Orphaned content" notices appear in place of those sections in the instructor view.  

Nothing has been lost! This is a known bug with the Collapsible topics plug-in that can be fixed by switching the Course format setting to Topics and back to the Collapsible topics

  1. Click the gear icon (Actions menu) on your course main page and choose Course Settings.
  2. Under Course format: 
    • Reset Format to Topics.
    • Reset Hidden sections to Hidden sections are shown in collapsed form.
  3. Click Save and Display.
  4. Click the gear icon again and choose Course Settings.
  5. Under Course format: 
    • Reset Format to Collapsed topics.
    • Reset Hidden sections to Hidden sections are completely invisible.
  6. Click Save and Display.
We are delighted that Collapsible topics will be a built-in feature of Moodle 4.0, so this problem should disappear when we upgrade over the summer.